At The Crystal Brewery, orders are processed within 3–7 business days. Once shipped, tracking details will be provided when available.

Delivery times may vary due to the carrier, destination, weather, or customs. Please ensure your shipping information is correct before ordering.

For damaged or incorrect orders, contact us promptly with your order number and photos.

At The Crystal Brewery, returns may be requested within 14 days of delivery. Items must be unused, unopened, and in their original condition and packaging.

For hygiene reasons, opened or used body oils, teas, wellness, and personal-care products cannot be returned unless damaged, defective, or incorrect.

Approved refunds are issued to the original payment method. Please contact thecrystalbrewery@gmail.com before returning any item.