Shipping policy

The Crystal Brewery, we understand how exciting it is to receive something new, and we take great care when preparing and processing every order.

Orders are generally processed within 3–7 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. Processing times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information whenever tracking is available. Please allow approximately 24–72 hours for the shipping carrier to update your tracking status after dispatch.

Estimated delivery times depend on your shipping destination, selected delivery method, carrier operations, weather conditions, customs processing, and other circumstances outside our reasonable control. Any delivery timeframe shown at checkout should be considered an estimate and cannot always be guaranteed.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. Unless otherwise stated, these additional charges are the responsibility of the customer.

Please carefully review your shipping address, apartment or unit number, postal code, and contact information before completing your order. The Crystal Brewery cannot guarantee that shipping information can be changed after an order has entered processing.

We are not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer. If a package is returned to us because of an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be resent.

If your tracking information shows that your package has been delivered but you have not received it, please check around your property, with household members, neighbors, or your local carrier. We will do our best to assist, but carrier-confirmed delivery issues may need to be resolved directly with the shipping provider.

If your package arrives damaged or your order is incorrect, please contact us as soon as possible with your order number and clear photographs of the package and products so we can review the issue.

For shipping questions or assistance with your order, please contact us at thecrystalbrewery@gmail.com.